Reference

Privacy Policy for Your hokidora Account

We explain which details we keep when you open an account, contact us, or move funds through DANA, OVO, GoPay, and QRIS.

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How We Handle Your Data

hokidora Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These rules cover the details you share when you open an account, ask for help, or use DANA, OVO, GoPay, or QRIS in the wallet flow. We may keep your name, contact details, login history, device type, browser data, payment references, and support messages so we

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can run the account, match transfers, stop misuse, and keep a record when a dispute needs checking. We do not keep anything longer than needed for service, security, audit, or legal duties. If local law gives you a right to see, correct, or remove certain records,
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we handle that request after identity checks, and we only release what the law allows. The same standard applies whether you contact us from Jakarta, Semarang, Makassar, or another supported part of Indonesia, and access stays available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Contact Paths for Privacy Requests

If you want a copy of the records we keep, or you want a correction request checked, our support team handles it through live chat, email, and WhatsApp.

Live Chat Open live chat from the help button and ask for privacy help. We answer 24/7, and we may ask for your registered email plus a recent account step before sharing, changing, or deleting any record.

Email Write to [email protected] with the account email, the change you want, and any reference tied to DANA, OVO, GoPay, or QRIS. We use that thread for access, correction, and deletion requests.

WhatsApp Message the WhatsApp number shown in your account area if you prefer phone support. We handle privacy questions daily from 09:00 to 21:00 WIB and keep the reply tied to your case number.

ACCOUNT SAFEGUARDS

Data, Cookies, and Access Checks

Our privacy handling is built around three checks: session cookies remember your sign-in and language choice, device logs help spot an unfamiliar phone or browser, and account changes stay tied to the…

Data Use

We use your contact details, login history, device data, and support messages to run the account and confirm who is asking. We share that data only with services that help process payments or send messages.

Cookies

Our cookies keep your session open, remember language choice, and reduce repeated logins on Chrome, Safari, and mobile browsers. If you clear them, the next sign-in may ask you to verify again.

Login Security

Use the same phone number and email you registered with, and change your password after any shared-device session. If a login looks unfamiliar, tell live chat right away so we can check access.

Record Retention

We keep payment traces from DANA, OVO, GoPay, and QRIS only for the time needed to handle account records, disputes, misuse checks, and legal duties. After that, we archive or remove what no longer needs active use.

Change Requests

Send correction or deletion requests from your registered contact, plus the exact detail you want updated. We review the request and ask for one more identity check if needed, then act where local law permits.

Contact Trail

If you disagree with a privacy decision, reply through email or live chat and include the original case number. We keep one thread per request so you can follow the response without repeating the same details.

Privacy Questions We Hear Most

These questions cover the parts people ask about most: what we store, how cookies work, how long records stay, and how to reach us when you want a change. We answer from the policy side so you can see the rules before you open an account. If a request depends on local law, we say so plainly and handle it only in supported regions. That makes each request easier to track.

We keep the details you enter in the form, your login email or phone, device and browser data, and account actions such as support requests. We use those records to run the account and confirm ownership.

We keep payment traces from DANA, OVO, GoPay, and QRIS so we can match deposits or withdrawals to the right account, check failed transfers, and resolve disputes. The records stay linked only as long as needed for that work.

Yes. Send a request from the registered email or phone number, and we will show the categories of details we hold after identity checks. If local law limits access, we explain the part we can share.

Cookies remember your session, language choice, and whether you already passed a login step. If you clear them in your browser, you may need to enter your password again and repeat the security check.

We keep account and payment records only for the period needed for service, security, dispute handling, and legal duties. When that period ends, we remove or archive the details that no longer need active use.

Send the exact correction or deletion request from your registered contact, plus the account detail you want changed. We review the request, ask for another identity check if needed, and act where local law permits.

Write to us through live chat, email, or WhatsApp if you want a privacy decision checked again. Include your case number and the account email so we can trace the request without delay.

Privacy Policy for Your hokidora Account

Contact Paths for Privacy Requests

Data, Cookies, and Access Checks

Data Use

Cookies

Login Security

Record Retention

Change Requests

Contact Trail

Privacy Questions We Hear Most

01 What details do you collect when I open an account?

02 Why do you keep my DANA, OVO, GoPay, or QRIS records?

03 Can I ask to see the details you store about me?

04 How do cookies affect my sign-in?

05 How long do you keep my records?

06 How do I ask you to change or remove my details?

07 Who handles a privacy complaint?

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